Privacy Policy.

1. Scope

This policy explains how Takemade Pty Ltd (“Takemade”, “we”, “us” or “our”) manages personal information in connection with this corporate website and business enquiries sent to us.

my MINK, Qxottic and ChatShyld are separate app experiences. Their collection and use of information may differ from this website. Please read the privacy notice made available by the relevant app before using it.

2. Information we handle

Information you send to us

If you email us, we may receive your name, email address, organisation, the contents of your message and any other information you choose to include.

Technical website information

Our hosting service may automatically process limited technical information needed to deliver and protect the website, such as an IP address, browser or device type, request time, requested page and referring page. The website also requests font files from Google Fonts, so Google may receive ordinary request information under its privacy practices (opens in a new tab).

Information we do not request here

This corporate website has no user account, database or contact form. Please do not send passwords, payment card details, government identifiers, health information or other sensitive information to the general business email address.

3. How we collect and use information

We collect information directly from you when you contact us and indirectly through the ordinary technical operation of the website. We may use it to:

• respond to enquiries and communicate with you;
• operate, maintain and protect this website;
• understand and resolve technical or security issues;
• keep business records and manage our relationship with you; and
• comply with applicable laws or lawful requests.

4. Sharing and overseas processing

We may share relevant information with service providers that help us host the website, deliver fonts, manage email or provide professional services. We may also disclose information when required by law, to protect legal rights or safety, or as part of a proposed or completed business restructure.

Some service providers may process information outside Australia, including in the United States or other countries where they operate. Privacy protections in those countries may differ from Australian law. We take reasonable steps appropriate to the circumstances when selecting and working with providers.

We do not sell personal information collected through this corporate website.

5. Security and retention

We use reasonable administrative and technical measures to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.

We retain information only for as long as it is reasonably needed for the purpose for which it was collected, our legitimate business records, dispute resolution, security or legal obligations. We then delete or de-identify it where required and reasonably practicable.

6. Your choices and rights

You may ask us to access or correct personal information we hold about you. You may also ask a privacy question or request deletion of information, although legal or operational reasons may sometimes require us to retain it.

Send your request to support@takemade.com. We may need to verify your identity before acting on a request.

7. Privacy complaints

If you believe we have mishandled your personal information, email us with enough detail for us to understand the issue. We will review your complaint and aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (opens in a new tab).

8. External links and updates

This website links to other websites, including our apps’ sites. Their operators are responsible for their own privacy practices and content.

We may update this policy when our website, providers or legal obligations change. The effective date at the top shows when this version took effect.